Shipping policy

📄 Querma Policies

Last updated: 04/26/2026

At Querma, each product is made to order to ensure premium quality and reduce waste.

🕒 Processing time: 2–5 business days
🚚 Shipping time: 10–15 business days depending on your location

📍 A tracking number will be provided once your order has been shipped.

⚠️ Please note that delays may occur due to factors beyond our control (customs, high demand periods, or carrier issues).

We only accept returns under the following conditions:

⛔ We do not accept returns for:

📩 Customers must contact us within 7 days of receiving the item, including clear photo evidence.

💰 If approved, a replacement or refund will be issued.

📐 Each product includes a detailed size guide.

⚠️ We strongly recommend checking measurements before placing your order.

Querma is not responsible for incorrect size selection made by the customer.

We accept secure payments via:

🔒 All transactions are encrypted and securely processed.

📩 For any questions or assistance, contact us at:
support@querma.com

⏱️ Response time: 24–48 business hours

Querma is not responsible for delays caused by shipping carriers or external factors beyond our control.

Once an order has been shipped, responsibility is transferred to the carrier.